Shipment & Returns


Overseas Shipments (Outside Japan)

Free shipping is available to international customers on orders with a total of £50/$65 or more .

Orders that don’t meet the free delivery, shipping cost is based upon the delivery destination.

  • Asia : £8/$10

  • Europe : £15/$20

  • Oceania, North America, Central America and the Middle East : £15/$20

  • South America and Africa : £18/$24

Shipments to locations outside Japan are made from Japan via international mail. The shipping charge includes the cost of shipping and the handling charge. Products will be delivered by EMS. 

※ EMS is the fastest international mail service for sending up to 30 kg of documents and merchandise simply and conveniently to over 120 countries and territories worldwide.

For some countries and areas, EMS is limited to certain areas.

Please check if you are unsure:

Domestic Shipments (in Japan)

Free delivery for Japan orders over £40/$50.

Orders that don’t meet the free delivery, shipping cost is based upon the delivery destination.

  • JAPAN : £4/$5

We will use one of the following Japanese companies with mail tracking services.

Yamato Transport Co., Ltd.

Japan Post



Exchanges Policy

We want you to be completely satisfied with your Chill Tea purchase.

If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 7 days of delivery, provided the product is in its original saleable condition.

In the event that your product is faulty, does not match its description or perform its function then a refund will be made in its original payment method will be awarded. There is no refund or exchange on sale items.

If the reason for returning and exchanging the package is due to your personal preference, it will lead you to pay for the postage.

How to return and/or exchange something

Online purchases can be returned via post. If returning via post, please package the item securely and post to the address we share. Please note that we do not cover return postage costs, if the reason is due to your personal preference. When the item has been returned to us, we will arrange for the total price to be refunded into your account.

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